Refund policy
Returns Policy
Items must be returned in their original condition and be unworn, unwashed, and unused.
All tags and hygiene seals must be attached.
Returns may be refused if items are not in original condition, tags are removed, or item is stained, damaged, or altered.
Not Eligible for Return: Final sale, swimwear (if hygiene seal removed), earrings, cosmetics, intimates & gift cards.
Exchanges will be shipped with Standard Post.
Discount cannot be applied within the return portal.
Any Bonus Credit applied cannot be reversed or redeemed for cash, and can only be redeemed when using the ShopNow function.
Refunds
We do not offer cash refunds for change-of-mind, fit, or sizing returns.
Refunds are strictly reserved for items that have a major manufacturing fault or have been significantly misrepresented, in accordance with consumer rights laws (see "Faulty or Incorrect Items" below).
If your item is assessed as having a major fault and a refund is approved, it will be processed back to the original payment method used to place the order. (If you used multiple payment methods, the funds will be reversed to those methods accordingly).
It can take up to 10 business days for an approved fault reversal to be reflected on your end.
All other eligible returns will be issued as a Store Credit or Exchange.
Store Credit & Gift Cards
A store credit (gift card) is offered on all eligible orders posted back to us within 30 days from the delivery date.
A processing fee will be deducted from your total store credit amount ($13.99 for US and Canada orders).
Gift cards have an initial validity period of 60 months.
Gift cards are not redeemable for cash and cannot be applied on previous or existing orders.
Gift cards cannot be returned or reversed for cash.
Exchanges
We provide two exchange options: Instant Exchange or Standard Exchange.
Instant Exchange:
Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card.
If the item/s from the instant exchange are not scanned by the carrier with the return label provided within 14 days, the full amount of the exchange will be charged to the card.
A $13.99 fee will be processed with your return for the use of the return postage label provided and the exchange order postage.
Standard Exchange:
Your exchange order will be processed once our return shipment has been scanned as “in-transit” by the postal carrier (ahead of your return being delivered to us).
A $13.99 fee will be processed with your return for the use of the return postage label provided and the exchange order postage.
Faulty or Incorrect Items
If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
We ask that you please provide as much detail as possible, including photos so that we can quickly and thoroughly investigate your claim.
In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.
When you have a major problem with a product, you have the right to ask for your choice of a replacement, store credit, or refund.
If we have significantly misrepresented the product or provided an incorrect description, you have the right to ask for your choice of a replacement product, a store credit, or refund.
https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
Return Coverage (Checkout+)
At checkout, you have the option to add Return Coverage (Checkout+) for $5.99. With return coverage, you can return or exchange all eligible items from your order (excluding Final Sale) without any additional return fees. If you choose not to add Return Coverage, you can still lodge a return later through the Returns Portal, but standard fees will apply.
A few important things to note:
Return Coverage (Checkout+) is currently available for US customers only.
Return Coverage (Checkout+) is currently not available for purchases made in the Beginning Boutique app.
The Return Coverage (Checkout+) fee is strictly non-refundable and cannot be credited back.
Return timeframes and policies still apply: Returns for store credit or exchanges are eligible if posted back within 30 days from the delivery date.
Final sale items are not eligible to be returned unless faulty.
Shipping costs and duties from your order are not eligible for store credit and cannot be reversed.