Returns & Exchanges

Didn't love your order? Don't Stress!

Our easy returns process has got you covered.

RETURN FROM

USA CANADA AUSTRALIA NEW ZEALAND REST OF WORLD

USA RETURNS

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at your nearest USPS office!

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at your nearest USPS office!

Store credits and exchanges are available if you return within 30 days of delivery.

In-store returns at our San Diego showroom are FREE.

Items must be returned in their original condition and be unworn, unwashed, and unused.

All tags and hygiene seals must be attached.

Returns may be refused if items are not in original condition, tags are removed, or item is stained, damaged, or altered.

We process returns within 1–2 business days. Please allow up to 5 business days during busy periods.

Not Eligible for Return: Final sale, swimwear (if hygiene seal removed), earrings, cosmetics, intimates & gift cards.

RETURN COVERAGE (CHECKOUT+)

    Add extra peace of mind at checkout

    At checkout, you can choose to add Checkout+ for $5.99 - optional return protection that covers your return shipping fee if you need to send an item back for a store credit or exchange.

    Prefer not to add it, our standard return options will still be available - standard return postage fees will apply.

    Important Details:

    1. Coverage: Waives return postage costs when returning eligible items for a store credit or exchange only
    2. Policy Timeframe: Standard return policy still applies - items must be returned within 30 days of delivery (excluding Final Sale items).
    3. Fee Policy: Once your order has shipped, the Checkout+ fee is final sale and non-refundable.
    4. Original Order Fees: Original shipping costs and duties remain non-refundable.
    5. Availability: Checkout+ is currently not available for purchases made in the Beginning Boutique app.

    Returns without Return Coverage:

    1. If Checkout+ isn't added at checkout a fee of $13.99 will apply for all store credit & exchange returns
EXCHANGES
  • We provide two exchange options: Instant Exchange or Standard Exchange

    • Instant Exchange: Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 14 days, the full amount of the exchange will be charged to the card.

    Standard Exchange: Your exchange order will be processed once your return shipment has been processed as "in transit' by the postal carrier (ahead of your return being delivered to us)

    • You will receive an email with your new order number.
    • Exchanges are offered on original orders received back to us within 30 days from the delivery date
      • i.e. you cannot return an exchange order and receive a second exchange order
    • A $13.99 fee will be processed with your return for the use of the return postage label provided + exchange order postage
    • Exchanges must be processed at the time of requesting your return
    • Exchanges will be shipped with Standard Post.
    • Discount codes cannot be applied within the return portal.
    • Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.
    • If the exchange item is unavailable at the time of the request then an automated email will be sent with instructions on how to proceed.
STORE CREDITS & GIFT CARDS
  • Store Credits are offered on original orders received back to us within 30 days from the delivery date
  • A $13.99 fee will be processed with your return for the use of the return postage label provided
  • Gift cards are valid for a period of up to 5 years (based on the date of issue) and cannot be extended after expiry
  • Gift Cards are non-refundable
IMPORTANT INFO
  • Please contact our Customer Care team prior to shipping your return if you wish to make any changes to allow quicker processing
  • It is the customers' responsibility to ensure all terms and conditions for returns are read and understood.
  • Any shipping fees paid are non-refundable
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton.
    • Any items not meeting this criteria cannot be returned unless deemed faulty
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • Refunds are only available for faulty or incorrect items — see Faulty or Incorrect Items below
  • All returns received outside of the policy timeframe will not be eligible for store credit or exchange
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
    • Please provide as much detail as possible, including photos so we can resolve this quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility
LOCAL SAN DIEGO RETURNS
  • In-store returns at our San Diego showroom are FREE.
  • We offer in-person returns for local customers at our San Diego showroom located in Pacific Beach, CA. Ensure you are still booking your return located above.
  • Once booked you can return your purchase during store hours. Our Address is: 948 Garnet Avenue, Pacific Beach, San Diego, CA 92109 USA

CANADA RETURNS

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at your nearest Canada Post!

STEP ONE

Book your return and follow the steps

BOOK YOUR RETURN HERE

STEP TWO

Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.

STEP THREE

Print and place the label on your parcel and drop your parcel off at your nearest Canada Post!

Store Credits are offered on all orders received within 30 days of your delivery date.

We aim to process all returns within 1-2 business days of receiving the return, however we ask to
allow up to 5 business days in the case of higher volumes.

EXCHANGES

To prevent items from selling out, we do not offer exchanges on any Canadian orders.

STORE CREDITS & GIFT CARDS
  • Store Credits are offered on original orders received back to us within 30 days from the delivery date
  • A $22.99 fee will be processed with your return for the use of the return postage label provided
  • Gift cards are valid for a period of up to 5 years (based on the date of issue) and cannot be extended after expiry
  • Gift Cards are non-refundable
IMPORTANT INFO
  • Please contact our Customer Care team prior to you shipping your return if you wish to make any changes to allow quicker processing.
  • No changes can be made to your return request once you have posted your return.
  • All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
  • Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
  • Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
    • Unless faulty or significantly misrepresented
  • All swimwear must have their hygiene seal intact and not previously removed
  • All returns received outside of the policy timeframe will not be eligible for a refund
  • As we ship from Australia, Rest of World orders do not qualify for free returns and the cost is at the customer’s expense
  • We strongly recommend obtaining & recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
  • If you paid for postage on your order and you send your item(s) back, this original postage cost will not be reimbursed by Beginning Boutique
FAULTY OR INCORRECT ITEMS
  • If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
  • Please provide as much detail as possible, including photos so we can resolve this quickly.
  • In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.
  • If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund.
  • If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
  • ACCC Consumer Rights Guarantees
REJECTED RETURNS
  • It is your responsibility to ensure that your return meets the above requirements.
  • If a return is received and not approved through quality control, we will contact you immediately and provide more details.
  • You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale.
  • If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.