- BACK IN STOCK
- Festival Outfits
- Prom Dresses
REWARDS GIVE 20, GET 20
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A: Please be sure to check your junk/ spam folder as these emails may go directly to this folder. If you think you entered the incorrect email address at the checkout, please contact our customer care team and they will be able to update and resend this email for you.
A: Your order number can be found in your confirmation email and will begin with ‘BB’
A: Yes. If you are based in NZ or USA, you will be redirected to the site dedicated to your location.
Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.
*If you urgently require a cancellation we suggest contacting our customer care team as soon as possible on+1 213-732-2855 or if outside of business hours send an email to firstname.lastname@example.org with ‘CANCELLATION’ and your order number beginning with ‘BB’ in the subject line as soon as the order has been placed, and we will do our best to accommodate your request. If we are able to accommodate your cancellation request, this will be in the form of a Gift Card (Store Credit) ONLY for you to use on a future order.
A: Unfortunately once an order has been finalised, we cannot guarantee that this can be cancelled. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered.
*If you urgently require a change we suggest contacting our customer care team as soon as possible on+1 213-732-2855 or if outside of business hours send an email to email@example.com with ‘CANCELLATION’ and your order number beginning with ‘BB’ in the subject line as soon as the order has been placed, and we will do our best to accommodate your request. If we are able to accommodate your cancellation request, this will be in the form of a Gift Card (Store Credit) ONLY for you to use on a future order.
A: If you are shopping on our NZ store, the amounts will be shown and charged in NZD. If you are shopping on our US store, the amounts will be shown and charged in USD. For all other orders, as we are an Australian Store, the amounts will be shown and charged in AUD. For up to date currency conversion, please check this link... https://www.xe.com/currencyconverter/ The conversion will take place by your bank after the payment has been processed, so if there are any discrepancies, you will need to raise this with your bank.
A: If you have placed your order using the incorrect address, please get in touch with us as soon as possible. Please note we cannot guarantee that any changes can be made to your order. Due to the high volume of orders we ship out daily we work to ensure all orders are packed and dispatched as quickly as possible. You may be able to contact the courier prior to delivery to request any updates.
*If you urgently require an address update we suggest contacting our customer care team as soon as possible on+1 213-732-2855 or if outside of business hours send an email to firstname.lastname@example.org with ‘ADDRESS UPDATE’ your order number being with ‘BB’ in the subject line, and the correct address as soon as the order has been placed, so we can try our best to accommodate your request.
A: If you have received an item you did not order, the incorrect size or colour, please contact our customer care team at email@example.com, including photos of the item(s) you have received, the name of the item you ordered and your order number beginning with ‘BB’.
A: If you are missing an item from your order, get in contact with our customer care team at firstname.lastname@example.org, including a photo of all of the items you have received, the name of the item(s) you are missing, and your order number beginning with ‘BB’.
A: If you believe you have received a faulty item, please send photos of the fault and a description immediately to email@example.com so that this can be resolved as soon as possible.
*Please ensure you have read the product description of each item carefully before purchasing.
A: There will be a ‘gift card or discount code’ box at the checkout that the code can be applied to. Please click apply to ensure that the code is applied to your order before you proceed.
A: Please ensure that you have applied your discount code to your order prior to proceeding with your order. Discounts/promotions cannot be applied after the order is confirmed, paid, or processing.
A: We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card authorises the transaction. We will always email you from firstname.lastname@example.org If the requested security check is not complied with, we reserve the right to cancel the order.
A: Exchanges are offered on all returns received back to our warehouse within 30 days of delivery. A $9.99 postage &
handling fee will be deducted for the use of the return postage label provided.
Exchange orders will be processed automatically once processed as in transit by USPS. You will not need to wait for your return to reach our warehouse.
A: Unfortunately if the item you purchased is now on sale, we are not able to refund the price difference for this item. Our prices may change due to promotions according to stock and demand from customers. For more information, please visit here
A: We ship to most international locations!
You will need to enter your address at the checkout to confirm if we are able to ship to your exact location.
A: We ship worldwide and provide various shipping methods, for more information you can view more details here.
A: Your parcel may be automatically left in a safe location, please be sure to check your mailbox and surrounding areas, such as behind bins, under door mats etc, if you reside with other members, have a reception, mailing room or have neighbours closeby please be sure to check with them if they have accepted the parcel on your behalf. If you are still unable to locate your order, please get in contact with the courier as soon as possible, as they will be able to clarify where your parcel has been delivered to and where the driver has left your order. If you are unable to get in touch with the courier company directly, please let us know and we will contact them on your behalf.
A: We aim to dispatch all orders placed before the order cut off within the same business day! Depending on where you are located and the shipping method you select, the delivery times will vary. Please refer to our Shipping Information page for more details.
Any orders placed after the cut off time slot, over a weekend or on a public holiday are shipped the following business day.
A: Once your order has been dispatched, you will receive an email including your tracking information after 6pm AEST. Please check your junk/spam folder in case it has gone directly there.
A: We ship all parcels from Australia. Unfortunately we do not have any control over your local Customs Authority and any fees that are required to be paid to deliver your parcel are in accordance with your country's Import laws. We recommend contacting your local customs office for more info on customs charges for your country.
A: For orders shipped with standard international post or express international post, you can track your order via your local postal service once it has arrived into your country for more detailed information (eg. USPS for all US orders). For orders shipped with DHL, you can track your parcel via the DHL website.
A: If your tracking indicates ‘Return to Sender’, this most likely means that the courier has attempted multiple deliveries or your parcel has been awaiting collection from your local post office and is now being returned back to our warehouse.
We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit. You can view more information here!
A: We have a hub in Auckland that your parcel can be returned to and you will need to book your return here. We now offer local return postage, so the cost will be calculated and payable online through the return portal.
Once you have lodged your return online, a label will be sent to you via email, please be sure to check your junk folder as these do sometimes go directly there.
Stick the label to your parcel and drop off at the post office or in a post box (more specific directions will be provided to you in the email with the label).
A: Once you have booked your return online, a label will be sent to you via email. Please be sure to check your junk
folder as these do sometimes go directly there.
Stick the label to your parcel and drop off at the post office (more specific directions will be provided to you in the email with the label).
A: Unfortunately we do not provide free returns for International customers and you are required to cover the cost of return postage back to our Australian address. For more information, visit this here
A: Yes! Please contact our customer service team with both order numbers and the items you are returning.
A: Once your order has arrived back at our warehouse, please allow up to 2-5 business days for your return to be
processed. You will receive an email once this has been processed.
Please note that during peak sale periods and public holidays our turnaround time for processing returns may increase due to a high volume of returns being received.
A: Once we have received and processed your return, we will be in contact with you via email. Please note we usually ask to allow around 2-5 business days for processing, once your return has been delivered back at our warehouse.
A: Yes, we accept returns on sale items (unless otherwise specified), excluding items that pose a hygiene risk. Eg. piercing jewellery, intimates, g-string bikinis, beauty products, face masks etc
A: If your return label fails to create during your returns process, you can attempt to recreate by updating your address fields on the final page of the return (down the bottom). If this does not work, please contact our customer care team and we can resolve ASAP for you email@example.com
A: Once you have lodged your return your label will be provided on the final page of the returns portal , as well as emailed to you. Don't forget to check your junk folder as this may go directly there!
A: In an effort to reduce our carbon footprint and in accordance with our sustainability goals, we will no longer be providing paper forms in our outgoing parcels. 🍃 If you are not using a shipping label provided by us, please ensure your name and order number is clearly visible on the return parcel label before sending it back to. us. If you are using a return shipping label that was provided by us, your name and order number will already be printed on the label.
A: You can use the packaging that the parcel was delivered in, if it is in a condition that it can be securely returned, or you can purchase a new satchel from the post office at your own expense.
A: No, this yours to keep.
A: If you received a label from us, your return tracking number will be on the label that you were emailed. If you are not eligible for a return label and have posted your return at your expense, we strongly recommend obtaining/recording tracking on your return parcel, as we cannot check the status of the parcel and process a return without physical goods or proof of delivery.
A: All of our items are in Australian sizing, unless stated otherwise in the product description.
A: You can view our size chart here.
As we stock a range of different designers and suppliers, sizing can vary between each brand.
We encourage you to read the garment description and check the size and fit details outlined for each individual product, as the sizing tab is not specific to each product.
A: You can view our size chart here.
XXS - 4
XS - 6
S - 8
M - 10
L - 12
XL - 14
XXL - 16
A: You can only add one promotional code per order. You can view all of our promotional terms and conditions here.
A: Please get in touch with our team at firstname.lastname@example.org and we will be able to check if you have an active account.
A: If you are facing any issues with the website, we would suggest clearing your cache/browsing history, then to restart your device. If you are still facing any issues we would suggest switching to another device. Please get in contact with our team if you are still having problems.
A: Your store credit code will always be sent to you via email, be sure to check your junk folder. If you are unable to locate the email you can contact our team at email@example.com and we can resend the code.
A: All you need to do is click on the "unsubscribe" link at the bottom of any promotional email and this will update your preferences.
If you can't see the link, you'll need to access the email on your desktop and click "view message in full" and then a new tab/window will open. The link will then appear at the bottom of the message.
A: It varies depending on the item demand, we may not always restock items so if you get in contact with our team at firstname.lastname@example.org we will be able to confirm if a particular item is being restocked or not, we also cannot provide an exact date for when the garment will be back in stock, so we highly suggest signing up to the restock notification to be notified once an item has been restocked.
A: If an item is out of stock in a size you are after, underneath where it says "sold out", there should be a pink box that says "email me when back in stock" if you click that, you will need to enter your details and you will be sent an alert once the item is back in stock.
A: We release new items 3 times a week - Monday, Wednesday and Thursday AEST so you will be sure to find something you love!
A: We are unable to take pre-orders or put any items aside. If you would like to order an item that is currently out of stock we suggest signing up to the restock notification so that you are alerted once back in stock.
A: If an item is in your cart this will not be held, the garment is not secured until the item has been purchased.
A: You are required to add the gift to your cart, ensuring that no other promotions are being used on that same order and then the item will become free at the checkout.
A: Please ensure that your order meets the criteria, and the items in the cart are eligible for the promotion. Please see our terms and conditions for more details. The full gift card code will need to be applied at the checkout separately. If you are still having any trouble please send us a screenshot of the page so we can look into the issue for you.
A: Please allow up to 24 hours for the discount code to appear in your inbox and also check your junk/ spam folder as it may go directly there. If you still have not received this, please contact our team at email@example.com.
Due to the high volume of emails received, our team is working as quickly as possible to respond to each email.
Please note - As we work from oldest to newest, sending multiple emails will unfortunately push your email to the back of the queue, therefore taking longer to receive a response from us.
*If you urgently require a response, we suggest contacting our customer care team inside of business hours, as soon as possible on +1 213-732-2855
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