Shipping Information

DHL Express   ·   2‐3 Business Days · Tracking
Spend $0.00$80.00
Spend $80.00 and up

Taxes & Duties

All prices on Beginning Boutique are in Australian dollars. For international customers, the prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

All shipping times shown are from the date of your order dispatch. For further information please see Shipping Information. Still not sure, or have further questions? Please contact our helpful Customer Care babes.

🎄CHRISTMAS DELIVERY CUT-OFF

Order before the cut off dates below to make sure you get your order in time.

LAST ORDER DATES

Australia
Rural · 19th December 2018, 4:30PM AEST
Metro · 21st December 2018, 4:30PM AEST
Same day (Brisbane, Gold Coast, Sunshine Coast) · 24th December 2018, 10:00AM AEST

International
United States/Canada · 19th December 2018, 3:00PM AEST
New Zealand · 19th December 2018, 3:00PM AEST
Rest of the world · 14th December 2018, 3:00PM AEST

 

Our hours of operation are Monday - Friday, 9 am - 5 pm Australian Eastern Standard Time (AEST). Please call our Customer Care line if you have an urgent change required to your order on +61 413-028-685

PLEASE NOTE THAT DURING HOLIDAY AND SALE PERIODS, NO CHANGES  CAN BE MADE TO YOUR ORDER.

ONCE YOU HAVE CONFIRMED YOUR ORDER AND INFORMATION, THIS IS WHAT WILL BE PROCESSED.

DHL Express Courier Service

All orders are shipped with DHL Express. This service is signature on delivery, unless the receiver authorises for DHL to delivery without a signature. 

When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement: 

I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.

Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment. 

Beginning Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage or theft.

Dispatch Timeframes

We aim to ship all orders same or next business day. Our delivery times and cutoffs are:

Mon Order before 2 pm AEST
Tue, Wed, Thu, Fri Order before 3.30pm AEST
Sat, Sun Closed, all orders shipped on next business day
Public Holidays Closed, all orders on or after next business day

During sale and holiday periods, we ask that you please allow an extra business day for dispatch, due to the high volumes of orders.

Order Cancellation Requests

In accordance with Australian Consumer Law, we are not required to offer you a refund for cancellation requests due to, but not limited to the following:
-change of mind
-found the item cheaper somewhere else
-decided you have no use for it  
If a cancellation request is received by our office and can be actioned by the warehouse team (i.e. the order has not already been picked, packed or dispatched), the resolution for cancellation is store credit gift card only.

Delivery Delay

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on your location. 

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended timeframe, please contact us on info@beginningboutique.com.au and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on info@beginningboutique.com.au and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the buyer has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the buyer is disputing the delivery, it is the buyer's responsibility to contact the Shipping Carrier and raise the dispute. If required, Begining Boutique can assist the buyer with this process and provide any supporting documentation.

Security & Dispatch Delays

We take a firm stance against credit card fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split ship orders.

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their true and correct address, as well as collecting their parcel from the collection point, if applicable. Beginning Boutique are not liable for any information entered incorrectly in the checkout, which is a secure environment.

If the parcel is unable to be delivered due to the customer's error and therefore returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.

If a customer refuses to pay the required Customs/Import Fees applicable to their country and the parcel becomes returned to sender (RTS), Beginning Boutique will contact the customer with options for re-shipment.

For Northern American customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customers responsibility to make payment and provide the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the aforementioned re-shipping fee (and less any original shipping costs, if applicable).

We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will therefore issue a store credit, less the re-shipping fee (and less any original shipping costs, if applicable). 

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