Full Terms & Conditions - Shipping



Dispatch Timeframes 

Mon Order before 2pm AEST

Tue, Wed, Thu, Fri Order before 2.30pm AEST

Sat, Sun Closed, all orders shipped on next business day

Public Holidays Closed, all orders places on Public Holidays will be shipped as soon as possible on the next operating business day

  

Delivery Timeframes

Provided all terms and conditions of the service are met and there are no delays with the carrier outside of our control. 

Metro Areas: 3-5 business days after dispatch date

Regional or Remote Areas: 5-7 business days after dispatch date

 

Taxes & Duties

All prices on Beginning Boutique are in United States dollars. 

The prices quoted do not include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country and is the sole responsibility of the receiver.

Please contact your local customs office for further information.

 

 DHL Delivery

All international parcels are shipped with DHL Express Courier service, which cannot ship to PO Box addresses.

This service requires a signature on delivery, unless the receiver opts into the DHL Authority to Leave service, offered by DHL directly and not recommended by Beginning Boutique. 

When the receiver authorises to have the shipment left without a signature, they have agreed to the DHL terms and conditions and the following statement:
I hereby accept the DHL Terms and Conditions and authorise DHL to deliver my shipment as specified. I release DHL and my Shipper from all liability for any loss or damage that may result from delivering the shipment according to my request.


Further to the above, if the receiver chooses for the parcel to be delivered without a signature, Beginning Boutique is removed of all liability for any loss, damage or theft that may result from delivering the shipment.

Beginning Boutique strongly encourages our customers to obtain signature on delivery to prevent loss, damage or theft.

  

Order Cancellation Requests

In accordance with Australian Consumer Law, we are not required to offer you a refund for cancellation requests due to, but not limited to change of mind, if you found the item cheaper somewhere else or you decided you have no use for it.

If a cancellation request is received by our office and can be accommodated by the warehouse team (i.e. the order has not already been picked, packed or dispatched), the resolution for cancellation is store credit gift card only.

If a cancellation request cannot be accommodated, we will assist with theReturns Process.

 

Security & Dispatch Delays

We take a firm stance against fraud. If a transaction is flagged in our system, we reserve the right to conduct any and all security checks to ensure that the owner of the card or account authorises the transaction. If the requested security check is not complied with, we reserve the right to dishonour, cancel, refund and report the transaction information with the relevant Fraud Prevention and Banking Authorities. The decision to do so is at our sole discretion.

If your order has been flagged for a security check, dispatch will be delayed until the requested information can be provided by the card or account holder and the delivery timeframe is subject to the dispatch date.

 

Delivery Delays

Once your order has left our warehouse, it is in the hands of the delivery company. Any delays caused by the delivery company are outside our control and we cannot be held responsible for any delays. Expected shipping times are an estimation given to us by the delivery companies, and may vary depending on location.

During peak sale times and public holiday periods, delivery delays are to be expected. It is the responsibility of the customer to ensure that they are aware of potential delays per this shipping policy.

By placing their order, the customer also agrees to this shipping policy and understands that Beginning Boutique are not liable for delays outside of our control and cannot guarantee delivery timeframes, regardless of the estimates provided herewith.

 

Loss, Damage & Delivery Disputes

If your tracking does not show as delivered within the recommended time frame, please contact us on info@beginningboutique.com.au and we will launch an enquiry on your behalf with the Shipping Carrier.

If your parcel is damaged in transit, please contact us as a priority on info@beginningboutique.com.au and we will provide instructions on how to proceed with a resolution.

In the case where Authority to Leave (no signature on delivery) is selected and delivery shows as successful, Beginning Boutique and the Shipping Carrier are removed of all responsibility, as the receiver has opted for a non-secure delivery method.

In the case where Signature on Delivery is selected and the delivery shows as successful but the receiver is disputing the delivery, it is the receiver’s responsibility to contact the Shipping Carrier and raise the dispute. If required, Beginning Boutique can assist the receiver with this process and provide any supporting documentation.

 

Pre-Order

Items available for pre-order will be dispatched as soon as possible after the expected delivery date. Orders will not be refunded due to any delays from suppliers outside of our control.

In the case that multiple items have been ordered along with the pre-order item, all items will be shipped together once the pre-order has been received into the warehouse. We are unable to split-ship orders.

 

Return To Sender & Refused Customs/Import Fees

It is the sole responsibility of the customer to enter their true and correct address, ensure that they are available to be contacted for delivery to be arranged (if applicable), as well as collecting their parcel from the collection point (if applicable). Beginning Boutique is not liable for any information entered incorrectly in the checkout, which is a secure environment.

If the parcel cannot be delivered due to the customer's error, or if a customer refuses to pay the required Customs/Import Fees applicable to their country, fails to arrange delivery with the courier company or fails to pick up the parcel from the collection point and the parcel becomes returned to sender (RTS), Beginning Boutique will contact the customer with advice on the cost for RTS, which the customer is wholly responsible for.

 

For USA and Canadian customers, a flat rate of $15.00 AUD will be charged for re-shipment and it is the customer's responsibility to make payment for the re-shipment and for the RTS fee, as well as providing the true and correct address. If the customer has changed their mind on their purchase and does not want the order to be re-shipped, a store credit will be offered, less the RTS fee (and less any original shipping costs, if applicable).

 

We will always contact the customer when a RTS parcel is received back into our warehouse. If we do not receive a response for resolution within five (5) business days, we will automatically assume that the customer does not want the parcel re-shipped and we will issue a store credit per the above.

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