Returns & Refunds
Didn't love your order? Don't Stress!
Our easy returns process has got you covered.
RETURN FROM
USA RETURNS
STEP TWO
Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.
STEP THREE
Print and place the label on your parcel and drop your parcel off at your nearest USPS office!
- Return Coverage (Checkout+) is final sale and can’t be refunded once purchased.
- Shipping costs and duties from your original order are non-refundable.
- For refunds, store credits, exchanges & instant Exchanges, the fee of $13.99 will be deducted from your refund amount.
Add extra peace of mind at checkout
Want a little more flexibility? At checkout, you’ll have the option to add Return Coverage (Checkout+) for $5.99. With Return Coverage, you can return or exchange all eligible items from your order (excluding Final Sale) at no extra cost within 30 days of delivery. If you choose not to add Return Coverage, that’s totally okay, you can still lodge a return later through our Returns Portal, but standard return fees will apply.
A few important things to note
Return fees without Return Coverage
If Return Coverage isn’t purchased at checkout, the following fees apply:
Please note: Shipping costs and duties from the original order are non-refundable. *Refunds are limited to 14 days from delivery. Store credit, exchanges and instant exchanges are up to 30 days from delivery.
- We provide two exchange options: Instant Exchange or Standard Exchange
- You will receive an email with your new order number.
- Exchanges are offered on original orders received back to us within 30 days from the delivery date
- i.e. you cannot return an exchange order and receive a second exchange order
- A $13.99 fee will be processed with your return for the use of the return postage label provided + exchange order postage
- Exchanges must be processed at the time of requesting your return
- Exchanges will be shipped with Standard Post.
- Discount codes cannot be applied within the return portal.
- Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.
- If the exchange item is unavailable at the time of the request then an automated email will be sent with instructions on how to proceed.
Instant Exchange: Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 14 days, the full amount of the exchange will be charged to the card.
Standard Exchange: Your exchange order will be processed once your return shipment has been processed as "in transit' by the postal carrier (ahead of your return being delivered to us)
- Store Credits are offered on original orders received back to us within 30 days from the delivery date
- A $13.99 fee will be processed with your return for the use of the return postage label provided
- Gift cards are valid for a period of up to 5 years (based on the date of issue) and cannot be extended after expiry
- Gift Cards are non-refundable
- Refunds are offered on all eligible purchases
- orders received back to our warehouse within 14 days of your delivery date
- A $13.99 fee will be deducted from your refund for the use of the return postage label provided
- All refunds are processed back to the original payment method used to place the order.
- If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
- Depending on your bank, please allow up to 10 business days for the refund to be reflected at your account
- Please contact our Customer Care team prior to shipping your return if you wish to make any changes to allow quicker processing
- It is the customers' responsibility to ensure all terms and conditions for returns are read and understood.
- Any shipping fees paid are non-refundable
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton.
- Any items not meeting this criteria cannot be returned unless deemed faulty
- Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
- Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description unless faulty or significantly misrepresented
- All swimwear must have their hygiene seal intact and not previously removed
- All returns received outside of the policy timeframe will not be eligible for a refund or return
- If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
- Please provide as much detail as possible, including photos so we can resolve this quickly.
- In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution
- If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund
- If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
- ACCC Consumer Rights Guarantees
- It is your responsibility to ensure that your return meets the above requirements
- If a return is received and not approved through quality control, we will contact you immediately and provide more details
- You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale
- If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility
CANADA RETURNS
STEP TWO
Once you submit your return, you will receive a postage label sent to your email or on the returns page to download.
STEP THREE
Print and place the label on your parcel and drop your parcel off at your nearest Canada Post!
- Return Coverage (Checkout+) is final sale and can’t be refunded once purchased.
- Shipping costs and duties from your original order are non-refundable.
- For refunds, store credits, exchanges & instant Exchanges, the fee of $13.99 will be deducted from your refund amount.
Add extra peace of mind at checkout
Want a little more flexibility? At checkout, you’ll have the option to add Return Coverage (Checkout+) for $5.99. With Return Coverage, you can return or exchange all eligible items from your order (excluding Final Sale) at no extra cost within 30 days of delivery. If you choose not to add Return Coverage, that’s totally okay, you can still lodge a return later through our Returns Portal, but standard return fees will apply.
A few important things to note
Return fees without Return Coverage
If Return Coverage isn’t purchased at checkout, the following fees apply:
Please note: Shipping costs and duties from the original order are non-refundable. *Refunds are limited to 14 days from delivery. Store credit, exchanges and instant exchanges are up to 30 days from delivery.
- We provide two exchange options: Instant Exchange or Standard Exchange
- You will receive an email with your new order number.
- Exchanges are offered on original orders received back to us within 30 days from the delivery date
- i.e. you cannot return an exchange order and receive a second exchange order
- A $13.99 fee will be processed with your return for the use of the return postage label provided + exchange order postage
- Exchanges must be processed at the time of requesting your return
- Exchanges will be shipped with Standard Post.
- Discount codes cannot be applied within the return portal.
- Any bonus credit applied is non-refundable and can only be redeemed when using the shop now function.
- If the exchange item is unavailable at the time of the request then an automated email will be sent with instructions on how to proceed.
Instant Exchange: Your exchange will be ordered once submitted. A temporary hold will be placed on your credit card. If the item/s from an Instant Exchange are not scanned by the carrier within 14 days, the full amount of the exchange will be charged to the card.
Standard Exchange: Your exchange order will be processed once your return shipment has been processed as "in transit' by the postal carrier (ahead of your return being delivered to us)
- Store Credits are offered on original orders received back to us within 30 days from the delivery date
- A $22.99 fee will be processed with your return for the use of the return postage label provided
- Gift cards are valid for a period of up to 5 years (based on the date of issue) and cannot be extended after expiry
- Gift Cards are non-refundable
- Refunds are offered on all eligible purchases
- orders received back to us within 14 days of your delivery date
- A $22.99 fee will be deducted from your refund for the use of the return postage label provided
- All refunds are processed back to the original payment method used to place the order.
- If you used multiple payment methods (eg. store credit gift card + PayPal/Credit Card/Debit Card/AfterPay), the funds will be reversed to those methods accordingly
- Depending on your bank, please allow up to 10 business days for the refund to be reflected at your end
- Please contact our Customer Care team prior to you shipping your return if you wish to make any changes to allow quicker processing.
- No changes can be made to your return request once you have posted your return.
- All returned items must be received back to us in original condition - unworn, unwashed, with all tags still attached and shoes in original box/carton
- Sale items are eligible for return, however, Final Sale items in the Outlet Sale cannot be exchanged or returned unless faulty
- Due to hygiene reasons, beauty tools/products, piercing jewellery (eg. earrings), socks/hosiery and intimates/lingerie cannot be returned due to change of mind, sizing or fit and this will be listed in the product description
- Unless faulty or significantly misrepresented
- All swimwear must have their hygiene seal intact and not previously removed
- All returns received outside of the policy timeframe will not be eligible for a refund
- As we ship from Australia, Rest of World orders do not qualify for free returns and the cost is at the customer’s expense
- We strongly recommend obtaining & recording tracking on your return parcel, as we cannot process a return without physical goods or proof of delivery
- If you paid for postage on your order and you send your item(s) back, this original postage cost will not be reimbursed by Beginning Boutique
- If you receive an item that is defective or not what you ordered, please contact us as soon as possible: info@beginningboutique.com.au
- Please provide as much detail as possible, including photos so we can resolve this quickly.
- In an effort to reduce our environmental impact, if you have a minor problem with a product, we will offer reimbursement for repair as the first and preferred resolution.
- If you have a major problem with a product, you are entitled to your choice of a replacement, store credit, or refund.
- If we have significantly misrepresented the product or provided an incorrect description, you are entitled to your choice of a replacement, store credit, or refund.
- ACCC Consumer Rights Guarantees
- It is your responsibility to ensure that your return meets the above requirements.
- If a return is received and not approved through quality control, we will contact you immediately and provide more details.
- You will be given the option to pay for the goods to be returned to you or for the goods to be destroyed, as they are not fit for resale.
- If you choose for the goods to be destroyed OR if we do not receive a response for resolution within 10 days, the goods will be donated to a fabric recycling facility.